Our COVID-19 Protocols for Pet Owners

We are now seeing in-person appointments

We are excited to have our doors reopen to human clients! Our team members are taking precautions to make our animal hospital a safe place for pets and people-- and we need your help too!

Carside appointments are still available -- let us know if you prefer this option, and a team member will come out to you and your pet.

Please read the steps below prior to your in-person appointment and feel free to call us if you have any further questions or concerns. Thank you for your understanding!

happy dog waiting in back seat
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Here are the steps we need you to follow to protect yourself & others when you make an appointment with us:

1. If You are Sick, Please Reschedule

For your well-being and that of others, please reschedule your appointment if you are sick or experiencing any flu-like symptoms. In the case of a pet emergency, please call our hospital so we can help you figure out how to handle the situation in the safest and quickest way possible.

2. vaccinated? masks optional

Masks are optional for those who have been fully vaccinated. If you have not received your vaccine, we ask that you please wear a mask when inside the hospital or when interacting with our team during carside appointments.

3. Call Us from Outside

Once you arrive at our animal hospital, please call our front desk and our team will provide you with further instructions. We are currently allowing one person inside at a time with their pet(s) and all technician appointments will remain as carside appointments to limit the number of people in the hospital. If you have a carside appointment, a team member will be right out to bring your pet inside. If you're seeing us for a food or prescription pick-up, we will bring your items directly out to you.

4. Help Us Stop the Spread of Harmful Germs

Please avoid handshakes or hugs with our team members. We know you missed us, and we missed you too! We will do our best to ensure everyone is safe and healthy during these unprecedented times. Our team members will be wearing masks and will sanitize the exam rooms and other areas of contact after each appointment. Please use the hand sanitizer provided and maintain a social distance from our team members as much as possible.

5. Contact Us if You Have Any Questions

We appreciate your patience and understanding as we work to maintain our COVID-19 protocols based on the most current CDC and local health department information. As always, our priority is to keep your pet happy and healthy.  With these safety protocols in place, we can help keep our clients and our team healthy as well! If you have any questions about our protocols, please contact us at (414) 529-3577.